Our Clients

We strive to exceed your needs

Home Instead Senior Care and our team of CAREGivers make the effort to understand and exceed the needs of every client and their families.

When these needs are altered, we are quick to tailor our services to ensure our clients are always satisfied and their families are confident that their loved ones receive the best personal home help, care and support they deserve.

Client testimonials

We asked some of our clients and their families to provide feedback on their experience in receiving services from Home Instead Senior Care in the New South Wales Mid North Coast. Here is what they had to say:

Hello Scott, I just wanted to let you know that we have been very happy with the staff you have sent to us to date. Yes, we really only just started with Home Instead today, however Jenny is just delightful and Peter who came today to vacuum and clean the bathroom is an absolute gem! My husband used to vacuum for me to save my back so to have the house vacuumed so beautifully is a real treat for me! You told me your staff were great when I met you last December and I am very pleased to find that is so, thank you. - Home Instead Client, March 2017.

"I should also point out that we are very impressed with your company, your carers and your flexibility.  You are surpassed our expectations.  I genuinely believe we could not have done it without you and it is only because of the peace of mind you provided that mum has been able to recover so quickly.  I have recently learnt your company won a local New Business Award – well done ! you deserve it!"

- Ms JS (Daughter of client), August 2016.

"Thank you for all the care and support you gave both to my mother and myself during the time we were with you. You are wonderful team of people."

- Client's daughter, July 2016.

"Within hours of first contact, Rod and Scott had visited our 95 year old father, Rod immediately grasped our Father's needs and requirements with compassionate professionalism, initiating a comprehensive care plan which commenced the following day. As our father's condition worsened, Home Instead staff continually adjusted their care with the sole aim of meeting our Father’s needs. In short outstanding care and service, thank you."

- Richard O., Port Macquarie