Our CAREGivers

A tradition of great CAREGiving

Caring. Compassionate. Capable. Reliable. Dependable. Professional. Trusted. Our CAREGivers are all of these things and more.

At Home Instead Senior Care we employ, train and develop people to become outstanding CAREGivers. The heart and soul of our business, our CAREGivers are local residents of the New South Wales Mid North Coast, many of whom have cared for an older loved one themselves and have developed a genuine passion and interest in older people. Our CAREGivers are fully insured and undergo pre-employment checks including screening for mandatory requirements, structured interviews, comprehensive reference and criminal background checks.

Our training

Home Instead's exclusive multi-phase training programs equip each new CAREGiver with the skills they need to provide the best care for their clients. These training programs have been specifically created to ensure our employees are well prepared to handle any CAREGiving situation. Our training also provides a pathway for all CAREGivers to obtain a Certificate III in Individual Support. Training topics include effective communication with seniors, activity planning, recognising illnesses and depression, safety, and more.

In 2008, Home Instead Senior Care became the first private provider of home care services to establish a specialist dementia care training program delivered exclusively to its own CAREGivers, which complements other professionally developed in-house training programs provided by Home Instead Senior Care. This particular program allows CAREGivers to:

  • Maintain a safe environment for your loved one.
  • Manage changing behaviours.
  • Provide nutritious meals.
  • Provide effective mind-stimulating activities.
  • Create social interaction.
  • Supervise daily activities, and more.

Learn more about Home Instead's dementia care services.

Relationships first 

Home Instead Senior Care is built on relationships. Relationships come first, and the personal connection between our CAREGivers and our clients is of the utmost importance. We personally match each client with the right CAREGivers to help develop a bond that will foster independence, promote wellbeing and support the senior’s needs with respect, dignity and companionship. The training provided to our CAREGivers, combined with our regular meetings and training program updates, ensures that your loved one will be safe in the hands of a trusted and compassionate professional throughout their service — setting your mind at ease. 


CAREGiver of the Quarter: April 2016

As a CAREGiver with Home Instead Senior Care MId North Coast, Helen truly lives our values of Build Trust, Take the Lead and Share your Heart.

She is able to develop warm connections with her clients using this as a foundation to increase their confidence to remain as independent as possible. She provides regular feedback to the office team and is proactive in identifying any future support needs for clients.

All done with her warm caring approach and friendly smile. We are so pleased to have her as part of our Mid North Coast Home Instead team. Congratulations Helen.


CAREGiver of the Quarter: July 2016

Lynne exemplifies what is it to be a CAREGiver with Home Instead Senior Care Mid North Coast. 

Nothing is to much trouble for Lynne, she is always happy to help out when asked even at short notice. The feedback received from client’s about Lynne is nothing but positive. Lynne advocates for and supports client’s to remain independent in their own homes, all done with compassion and happiness. 

We are so pleased that Lynne is part of our team on the Mid North Coast. Congratulations Lynne.